How to Fix Remitly Account Under Review and Transfer On Hold Error

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If your Remitly account shows “Under Review” or your money transfer is stuck on “On Hold,” it can be frustrating and stressful especially when you need to send money urgently.

In most cases, this issue is not permanent. It usually happens because Remitly is verifying your identity or checking your transaction for security reasons.

In this guide, you’ll learn the real reasons behind Remitly account review issues and how to fix them quickly.

Why Your Remitly Account Is Under Review or Transfer Is On Hold

Remitly is a global money transfer service that follows strict security and verification rules. Your account may be reviewed due to:

  • Identity verification not completed (KYC checks)

  • Suspicious or unusual login activity

  • Use of VPN or different locations

  • Mismatch in sender and receiver details

  • Large or unusual transfer amounts

  • Missing or outdated account information

These checks are normal and are designed to protect your money.

Step 1: Complete Identity Verification (KYC)

The most common reason for account review is missing or incomplete identity verification.

What to do:

  • Log in to your Remitly account

  • Go to the Document Center

  • Check if any verification is required

  • Upload a clear photo of your valid ID (passport, national ID, or driver’s license)

Tips:

  • Make sure the image is clear and not blurry

  • Avoid shadows or glare on the document

  • Use original, unedited photos

Once verified, your account is usually restored quickly.

Step 2: Turn Off VPN and Use a Stable Internet Connection

Remitly monitors login locations to protect users from fraud.

If you are using a VPN or proxy, your account may be flagged.

What to do:

  • Turn off any VPN or proxy service

  • Clear your browser cache or app data

  • Log in using your normal mobile data or Wi-Fi connection

  • Avoid switching between different locations quickly

This helps Remitly confirm that it is really you accessing the account.

Step 3: Check Sender and Receiver Details

Another common issue is incorrect or mismatched transfer information.

Make sure:

  • Your name matches your ID exactly

  • The recipient’s name is correct

  • No spelling mistakes or nicknames are used

  • Bank account details or mobile wallet info is accurate

Even small errors can cause a transfer to be placed on hold.

Step 4: Wait for Review to Complete

In some cases, Remitly manually reviews transactions for security.

This can take:

  • A few minutes

  • Several hours

  • Up to 1–2 business days

If everything is correct, the transfer will automatically be released.

Step 5: Contact Remitly Support (If Needed)

If your issue is not resolved:

  • Open the Remitly Help Center

  • Use live chat or email support

  • Provide your transaction ID for faster assistance

How to Prevent Remitly Account Problems in the Future

To avoid future holds or reviews:

  • Always complete KYC verification early

  • Avoid using VPNs during transfers

  • Double-check recipient details before sending money

  • Use consistent devices and locations

  • Keep your account information updated

Frequently Asked Questions (FAQ)

Why is my Remitly transfer on hold?

Most likely due to identity verification, security checks, or incorrect recipient details.

How long does Remitly account review take?

It can take from a few minutes to 48 hours depending on the issue.

Can I cancel a transfer on hold?

Yes, in many cases you can cancel it from your transaction history.

Does VPN affect Remitly?

Yes, using a VPN can trigger security flags and cause account review.

Conclusion

A Remitly “Account Under Review” or “Transfer On Hold” issue is usually temporary. By completing verification, avoiding VPN use, and ensuring correct transfer details, most users can fix the problem quickly.

If the issue continues, contacting Remitly support is the fastest solution.


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